FAQs

Every hour is designed for all the ages babies and kids accompanied by adults. The session is full packed with activities.

Who can go?

Any age of group can go.

Children aged 0-17 accompanied by Adults age 18.

Special Rules?

Socks must be worn at all times on the inflatables.

Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables.

Please aim to arrive around 30 minutes before the session you have purchased tickets for and head to our check-in. We’ll quickly check your tickets so please have these printed or ready to show on your cell phone. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time. Access to The Canada’s Biggest Bounce House is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the bounce house remember to queue up to enter ahead of your allotted start time.

Showing up late to your session will not prohibit you from being able to enter, however your hour session will not be extended further than the original ending time. Additionally, if you miss your allotted Bounce House timeslot you will not be able to join another one.

Anyone aged 0-100 is welcome! Sessions’ are open to anyone aged 0 and over.

Only children aged 17 and under must be accompanied into the inflatables by parent/carer.

Yes, parents have to purchase their tickets.

Everyone who is physically fit can bounce on inflatables.

Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. Comfort is key! As the weather is unpredictable – we suggest wearing knee length pants or full length trousers whilst you bounce!

Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc). Inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.

While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.

Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around. It’s entirely up to you!

Big Bounce Park is a rain or shine event and we won’t let some light rain stop the fun. We recommend checking the local weather report in advance of your session and dressing appropriately.

The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, sms, and on the Facebook event page

The Big Bounce Park event is an outdoor event that takes place mostly during the summer months. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have dedicated shaded areas throughout the site

To guarantee your spot we recommend purchasing in advance online. Sessions do often completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day

All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy.

All purchasers are asked to agree to this policy during checkout. To avoid disappointment we recommend checking your calendar and selecting the date and time of your visit carefully.

If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!

Tickets are non-transferable and can only be used by those named on the tickets

We aim to have 1 or 2 food and beverage. As these are subject to local availability I’m afraid we can’t give any specifics on the vendors that will be present.

We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!

We care a lot about cleanliness and have a strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.

There is no weight limit on our inflatables. Whatever the weight, we can take it!

Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.

We have a dedicated, enclosed, self-managed ‘Sneaker Storage’

We’re afraid no pets are allowed.